The Epson scanner is not officially endorsed for use with the 64-bit version of Windows 10. If you encounter this issue, you can try to find a solution on your own. Below, I will provide the solution that I found after conducting some research.
Epson Doesn’t Support This Scanner Under Win10 64 Bit
If you own an Epson scanner and have recently upgraded to Windows 10 64 bit, you may have encountered an issue where the manufacturer does not officially support your device. This can be frustrating, as you may not be able to use your scanner to its full potential or at all.
However, there is a solution to this problem. By following a few simple steps, you can get your Epson scanner up and running on your Windows 10 64 bit system. In this post, we will outline the steps you need to take to get your scanner working again.
Step 1: Download the Latest Drivers
The first step in getting your Epson scanner working on Windows 10 64 bit is to download the latest drivers from the Epson website. Even though the manufacturer may not officially support your device, they may still provide updated drivers that will work with your system.
To download the latest drivers, go to the Epson website and search for your scanner model. Once you have found your scanner, look for the latest driver download and click on it to start the download.
Step 2: Install the Drivers in Compatibility Mode
Once you have downloaded the latest drivers for your Epson scanner, you need to install them in compatibility mode. This means that you will be installing the drivers as if you were using an older version of Windows, such as Windows 7 or 8.
To install the drivers in compatibility mode, right-click on the driver file and select “Properties.” Next, click on the “Compatibility” tab and check the box that says “Run this program in compatibility mode for.” From the drop-down menu, select the version of Windows that the driver was intended for, such as Windows 7 or 8.
Finally, click “Apply” and then “OK” to save the changes. Now you can run the driver installer and follow the on-screen instructions to install the drivers on your system.
Step 3: Update Scanner Firmware
After you have installed the latest drivers for your Epson scanner, you should also update the firmware. Firmware is the software that runs on the scanner itself, and updating it can improve the scanner’s performance and compatibility with your system.
To update the firmware, go to the Epson website and search for your scanner model. Look for the latest firmware update and download it to your computer. Once you have downloaded the update, follow the on-screen instructions to install it on your scanner.
Step 4: Use Third-Party Scanning Software
If the above steps do not work, you can try using third-party scanning software to get your Epson scanner working on Windows 10 64 bit. There are many scanning software options available, such as VueScan and SilverFast, that may work with your scanner.
To use third-party scanning software, download and install the software on your computer. Then, connect your Epson scanner to your computer and open the scanning software. Follow the on-screen instructions to scan your documents or images.
Step 5: Contact Epson Support
If none of the above steps work, you can contact Epson support for further assistance. Even though they may not officially support your scanner on Windows 10 64 bit, they may still be able to provide you with some guidance or a workaround.
To contact Epson support, go to the Epson website and look for the “Support” or “Contact Us” section. From there, you can submit a support request or find a phone number to call for assistance.
In conclusion, just because your Epson scanner is not officially supported on Windows 10 64 bit does not mean that you cannot use it. By following the steps outlined in this post, you can get your scanner up and running on your system again. If all else fails, don’t hesitate to contact Epson support for further assistance.
I searched for the Windows 10 64-bit driver for my Epson Perfection 2400 scanner and found “Epson Scan 3.0.4 17-Jul-2009 20.68MBs”.
During installation, the software prompted me to select the scanner model, which I chose as EPSON Perfection 2400.
After connecting the scanner, I had to manually install the driver from the device manager by selecting “Update driver” from the context menu, followed by “Browse my computer” and “Let me pick from a list”. I selected “Imaging devices” and then “EPSON Perfection 2400”.
The scanner now shows up as EPSON Perfection 2400 instead of EPSON Perfection 1240, but it works.
Additionally, I discovered an update for the driver on the German Epson support page called “EPSON Scan Updater 1.0 13-Jul-2018 0.72MBs” and successfully installed it afterwards.
It’s possible that the English version “Scanner Driver and EPSON Scan Utility v3.04A” already includes this update.