For the past couple of years, you have been using a Microsoft Wireless Display Adapter (firmware version 2.0.8381) to extend your display from your Windows 10 (64-bit) laptop with an Intel HD 620 graphics chip to an external display without any issues. However, in the last week, a black border about 1.5 inches wide has appeared around the image on the external display and you have been unable to make it go away. The external display has a resolution of 1920×1080 and reports an HDMI input of 1080P, 67KHz, 60Hz. You are currently using Windows 10 version 1803 build 17134.228.

I have tried the following troubleshooting steps to resolve the issue:

  1. Power cycling everything
  2. Updating the Intel Graphics 620 driver to the latest version from the intel.com website
  3. Adjusting the Overscan setting in the Wireless Display Adapter app
  4. Updating the Wireless Display Adapter firmware to the latest available version
  5. Rolling back the Windows Update to a date before the last build update and then reinstalling the latest Intel graphics driver

Despite these efforts, you have been unable to resolve the issue. Do you have any ideas or is there a hidden option that allows the image to be scaled?

Askify Moderator Edited question April 25, 2023