Whenever I try to open an email file, specifically when it has been put on a shared drive, I get an error message: “Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client”.
The issue is, I have set Outlook as the default mail client everywhere. I’ve gone into the Outlook settings, and set it there, I’ve changed the default applications setting to Outlook, I’ve reinstalled Office, repaired Office, changed the defaults to something else and back, but I still get this error. I cannot for the life of me figure out what the problem is.
3 Answers
This error message typically occurs when the default mail client is not properly configured or when the system is unable to detect the default mail client. Some possible solutions to this issue include:
Re-registering the Outlook executable file by running the command “outlook.exe /safe” and then setting Outlook as the default mail client.
Checking if there are any other mail clients installed on the system that may be conflicting with Outlook. If there are, uninstall them and then set Outlook as the default mail client.
Checking the Windows Registry to ensure that the correct default mail client is set.
Verify if the shared drive has the correct permissions to open the email files.
Run the Outlook in the safe mode and check if the error still persists. If it does, then the issue might be related to the Outlook profile.
Try creating a new Outlook profile and see if that resolves the issue.
It is also recommended to check for updates for the Outlook and windows and perform a system restore if the problem persist.