I encountered an issue with ProfSvc which was caused by Eset Nod32 Antivirus blocking the Profile Service. Attempting to uninstall Nod32 in Safe Mode proved unsuccessful, prompting me to download the Eset uninstaller and run it while in Safe Mode. The antivirus was uninstalled successfully and upon logging in, the ProfSvc error no longer appeared. However, the login process took an excessive amount of time and did not progress to showing the desktop.
I am hoping to find a solution to this problem without having to reinstall Windows. Unfortunately, even Safe Mode is no longer a viable option for logging in. As of now, the only way to access the system is via Command Prompt.
3 Answers
Understanding ProfSvc Error
ProfSvc Error is a common error message that Windows users encounter. It is a service that is responsible for loading and unloading user profiles. When this service is not working correctly, it can cause login issues, slow performance, or even prevent you from logging in to your computer. The error message usually reads, “The User Profile Service failed the logon. User profile cannot be loaded.”
There are many reasons why this error can occur. It could be due to a corrupt user profile, a malware infection, or an issue with the user profile service itself. In some cases, it can also be caused by third-party antivirus software, such as Eset Nod32.
If you encounter this error message, it is essential to troubleshoot the problem immediately to prevent further damage to your computer. In the next sections, we will discuss some of the solutions you can try to fix the ProfSvc Error.
Uninstalling Third-Party Antivirus Software
As mentioned earlier, third-party antivirus software such as Eset Nod32 can cause the ProfSvc Error. If you suspect that your antivirus software is causing the issue, the first thing you should do is to uninstall it.
To uninstall Eset Nod32, you can follow these steps:
1. Press the Windows key + R to open the Run dialog box.
2. Type “appwiz.cpl” and press Enter.
3. Locate Eset Nod32 in the list of installed programs and click on it.
4. Click on the Uninstall button.
5. Follow the prompts to complete the uninstallation process.
If you are unable to uninstall the antivirus software using the conventional method, you can try using the Eset uninstaller. The Eset uninstaller is a tool provided by Eset that can remove the antivirus software from your computer completely. You can download the Eset uninstaller from the Eset website and run it in Safe Mode.
Creating a New User Profile
If uninstalling the antivirus software does not fix the issue, you can try creating a new user profile. A corrupt user profile can cause the ProfSvc Error, and creating a new one can resolve the issue.
To create a new user profile, follow these steps:
1. Press the Windows key + R to open the Run dialog box.
2. Type “control userpasswords2” and press Enter.
3. Click on the Add button.
4. Follow the prompts to create a new user account.
5. Log in to the new user account and check if the ProfSvc Error is resolved.
If the error is resolved, you can transfer your files and settings from the old user profile to the new one.
Fixing Registry Issues
Registry issues can also cause the ProfSvc Error. The registry is a database that contains information about your computer’s hardware, software, and user settings. If the registry becomes corrupted, it can cause various issues, including the ProfSvc Error.
To fix registry issues, you can use a registry cleaner tool. There are many registry cleaner tools available online, but it is essential to choose a reputable one to avoid further damage to your computer.
Performing a System Restore
If none of the above solutions work, you can try performing a system restore. System restore is a feature in Windows that allows you to revert your computer to a previous state. If the ProfSvc Error occurred after installing a new program or making changes to your computer, performing a system restore can fix the issue.
To perform a system restore, follow these steps:
1. Press the Windows key + R to open the Run dialog box.
2. Type “rstrui.exe” and press Enter.
3. Follow the prompts to select a restore point and complete the process.
Note that performing a system restore will undo any changes made to your computer since the selected restore point.
Reinstalling Windows
If all else fails, you may need to reinstall Windows. Reinstalling Windows will erase all data on your computer, so it is essential to back up your files before proceeding.
To reinstall Windows, follow these steps:
1. Insert the Windows installation media into your computer.
2. Restart the computer and press the key to enter the boot menu.
3. Select the option to boot from the installation media.
4. Follow the prompts to reinstall Windows.
Note that reinstalling Windows will erase all data on your computer, so it is essential to back up your files before proceeding.
In conclusion, the ProfSvc Error can cause login issues, slow performance, or prevent you from logging in to your computer. There are many reasons why this error can occur, including a corrupt user profile, malware infection, or issues with the user profile service. If you encounter this error message, you can try uninstalling third-party antivirus software, creating a new user profile, fixing registry issues, performing a system restore, or reinstalling Windows.
It sounds like there may be a problem with the Windows user profile on your computer. This can be caused by a variety of issues, such as corruption of the user profile, problems with the user profile service, or issues with the user profile registry keys.
One solution you can try is to create a new user account and transfer your files and settings to the new account. Here are the steps to do this:
- Press the Windows key + R to open the Run dialog.
- Type “netplwiz” and press Enter to open the User Accounts dialog.
- Click the “Add” button.
- Follow the prompts to create a new user account.
- Once the new user account is created, log out of your current account and log in to the new account.
- Transfer your files and settings to the new account using the Windows Transfer Wizard.
If this doesn’t solve the problem, you may need to try other solutions such as repairing the user profile or repairing the Windows installation. It’s also possible that there may be a hardware issue causing the problem, so you may want to try running a hardware diagnostic to check for any issues with your hardware.
Your system appears to have been severely disrupted, possibly as a result of the uninstallation of nod32.
There are only two possible solutions, both of which require booting from the Windows 10 installation media and selecting “Troubleshoot”:
System Restore
This option could potentially restore your computer to a state prior to the removal of nod32. However, this will not address the Profile Service issue that you are experiencing, and will require a separate resolution.
It is possible that not all the nod32 files removed during the uninstallation will be restored, rendering nod32 partially installed and potentially non-functional. In this way, you may be able to resolve the Profile Service issue, albeit in an unconventional manner.
Refresh Windows
This approach will involve reinstalling Windows from the original manufacturer image, which will erase all the applications installed since the computer’s purchase. You may be able to choose to keep your personal files, but essentially you will be starting from scratch.