I’ve been experiencing an issue where my Chrome browser is not staying logged in with my Google account after removing my work account from my Windows 10 OS. Both Windows and Chrome have been syncing across devices without issue for the past couple of years, using two different Microsoft accounts (personal and work). I have another desktop that only uses my personal Microsoft account in Windows and the same Google account with Chrome, as well as using the same Google account on my iOS Chrome browser.
After removing the work account, Chrome is no longer staying signed in, tabs from previous sessions are not being reloaded, and syncing is turned off. I’ve attempted the solution provided in this thread (https://www.reddit.com/r/chrome/comments/93pop3/sync_is_paused_chrome_wont_stay_logged_into/) with no success. I’ve also tried resetting sync, signing out and back in, deleting browser cache, uninstalling and reinstalling Chrome, and syncing with Windows Defender turned off, but nothing has worked.
Any suggestions on how to resolve this issue would be greatly appreciated.
Running Windows 10 Pro 1809 Build 17763.557 and Google Chrome Version 75.0.3770.90 (Official Build) (64-bit)
3 Answers
Introduction
Google Chrome is one of the most popular web browsers in the world, with millions of users relying on it for their daily browsing activities. Chrome’s syncing feature is one of its most significant advantages, allowing users to access their bookmarks, browsing history, and passwords across multiple devices. However, some users may experience issues with syncing, especially after making changes to their operating system or account settings. In this blog post, we will discuss a common problem that users face when removing a work account from Windows 10, which causes Chrome to stop syncing and logging in to Google accounts. We will also provide some solutions to help you resolve this issue.
The Problem: Chrome Not Staying Logged In
As mentioned earlier, the problem occurs when users remove their work account from Windows 10, which causes Chrome to stop syncing and logging in to Google accounts. This issue is prevalent and has been reported by many users on various forums and social media platforms. Some of the symptoms of this problem include:
- Chrome not staying logged in to Google accounts
- Syncing turned off
- Tabs from previous sessions not being reloaded
- Bookmarks and browsing history not syncing across devices
This issue can be frustrating, especially if you rely on Chrome’s syncing feature to access your data across multiple devices. Fortunately, there are some solutions to help you resolve this problem.
Solution 1: Reset Sync
One of the first solutions to try is resetting sync. This can help resolve any issues with syncing and logging in to Google accounts. To reset sync, follow these steps:
- Open Chrome and click on the three dots at the top-right corner of the window
- Select “Settings” from the drop-down menu
- Scroll down to the bottom of the page and click on “Advanced”
- Under “Reset and clean up,” click on “Reset settings to their original defaults”
- Click on “Reset settings” to confirm
After resetting sync, try logging in to your Google account again and see if the problem is resolved.
Solution 2: Sign Out and Back In
Another solution to try is signing out of your Google account and then signing back in. This can help refresh your account settings and resolve any issues with syncing. To sign out of your Google account, follow these steps:
- Open Chrome and click on the three dots at the top-right corner of the window
- Select “Settings” from the drop-down menu
- Click on “Turn off” under “Sync”
- Click on your profile picture at the top-right corner of the window
- Select “Sign out” from the drop-down menu
After signing out, close Chrome and reopen it. Then, sign back in to your Google account and see if the problem is resolved.
Solution 3: Delete Browser Cache
Sometimes, browser cache can cause issues with syncing and logging in to Google accounts. To resolve this, you can try deleting your browser cache. To delete browser cache, follow these steps:
- Open Chrome and click on the three dots at the top-right corner of the window
- Select “Settings” from the drop-down menu
- Scroll down to the bottom of the page and click on “Advanced”
- Under “Privacy and security,” click on “Clear browsing data”
- Select “All time” as the time range
- Check the box next to “Cached images and files”
- Click on “Clear data” to confirm
After deleting your browser cache, try logging in to your Google account again and see if the problem is resolved.
Solution 4: Uninstall and Reinstall Chrome
If none of the above solutions work, you can try uninstalling and reinstalling Chrome. This can help resolve any issues with the browser and its settings. To uninstall Chrome, follow these steps:
- Open the Start menu and search for “Control Panel”
- Click on “Control Panel” to open it
- Click on “Uninstall a program” under “Programs”
- Select “Google Chrome” from the list of programs
- Click on “Uninstall” and follow the prompts to complete the process
After uninstalling Chrome, restart your computer and then download and install the latest version of Chrome from the official website. Then, try logging in to your Google account again and see if the problem is resolved.
Solution 5: Disable Windows Defender
In some cases, Windows Defender can interfere with Chrome’s syncing and cause issues with logging in to Google accounts. To resolve this, you can try disabling Windows Defender temporarily. To disable Windows Defender, follow these steps:
- Open the Start menu and search for “Windows Security”
- Click on “Windows Security” to open it
- Click on “Virus & threat protection”
- Click on “Manage settings” under “Virus & threat protection settings”
- Turn off “Real-time protection”
After disabling Windows Defender, try logging in to your Google account again and see if the problem is resolved. Remember to turn on Windows Defender after you’ve finished testing.
Conclusion
Chrome’s syncing feature is a valuable tool for users who want to access their data across multiple devices. However, issues with syncing and logging in to Google accounts can occur, especially after making changes to your operating system or account settings. In this blog post, we discussed a common problem that users face when removing a work account from Windows 10, which causes Chrome to stop syncing and logging in to Google accounts. We also provided some solutions to help you resolve this issue, including resetting sync, signing out and back in, deleting browser cache, uninstalling and reinstalling Chrome, and disabling Windows Defender. We hope that these solutions help you resolve the problem and get back to browsing with Chrome’s syncing feature.
It sounds like you’ve tried a lot of different solutions already, but here are a few more suggestions that may help:
- Check if Chrome is set to automatically sign you in. Go to chrome://settings/ and look for the “Sign in” section. Make sure that “Turn on sync” is checked, and that “Stay signed in” is also checked.
- Check if Chrome is set to sync with the correct account. Go to chrome://settings/syncSetup and make sure that the account listed is the one you want to use.
- Check if there are any Chrome extensions that may be causing the issue. Go to chrome://extensions/ and disable any suspicious or unknown extensions, then try signing in to Chrome again.
- Check if there’s a problem with your Google account. Try signing in to your Google account on a different device or browser to see if the issue is with your account or with Chrome.
- Try creating a new Chrome profile and sign in to your Google account on that profile. If that works, you can transfer your bookmarks and settings to that profile and use it as your main profile.
- If none of the above solutions work, you may need to contact Google Support for further assistance.
It seems that some remnants of your work profile are still causing issues. To fully remove Chrome, ensure that you select the option “Also delete your browsing data” during the uninstall process. This will ensure that all profiles and browsing history are completely erased.
After uninstalling Chrome, also search your entire computer for any folders containing the names “Chrome” or “Google” and delete them.