I am using Windows 10 Home (version 10.0.17134 Build 17134) and recently my WiFi connection has been disconnecting frequently. When this happens, it typically takes about 30 seconds to reconnect. I noticed that every time the WiFi disconnects, there is an error in the Event Viewer that says “WLAN AutoConfig service failed to connect to a wireless network.” I have an Android phone and a Mac Book Air that are both near my laptop and they don’t seem to have any issues with the WiFi.
I’m using a Network Adapter called Intel(R) Wireless-AC 9560 and my WiFi connection is set to “Automatic connection with a profile” with a profile name of “HOME-2.4”. The SSID is “HOME-2.4” and the BSS Type is “Infrastructure”. The error message in the Event Viewer says that the “computer is roaming too often” and that “the security check did not complete after several attempts”. The RSSI value is -59.
Is there a way to fix this problem? I have tried the following:
- Restarting the router and laptop
- Forgetting the network and reconnecting
- Placing the laptop in front of an air conditioner to cool it down
- Quitting all software programs
Despite these efforts, the WiFi continues to disconnect.
In today’s world, the internet has become an essential part of our lives. From checking emails to streaming videos, we rely on the internet for various tasks. However, there are times when our internet connection fails, and we are left wondering what went wrong. One of the ways to investigate such issues is by using the Windows Event Viewer, which provides detailed information about the system’s activities. In this blog post, we will discuss a common error message in the Event Viewer that says, “The computer is roaming too often. The security check did not complete.” We will also look into the possible reasons for this error and how to fix it.
What is the “The computer is roaming too often. The security check did not complete” error?
The error message “The computer is roaming too often. The security check did not complete” is a common error that occurs in the Event Viewer when the WLAN AutoConfig service fails to connect to a wireless network. This error is prevalent in Windows 10 Home (version 10.0.17134 Build 17134) and is caused by the computer’s inability to maintain a stable connection to the wireless network. The error message indicates that the computer is roaming too often, which means that it is frequently switching between different wireless networks or access points, causing the security check to fail.
Possible reasons for the error
Several reasons can cause the “The computer is roaming too often. The security check did not complete” error. Some of the most common causes include:
- Wireless interference: Wireless signals can interfere with each other, causing the connection to drop or become unstable.
- Outdated drivers: Outdated drivers can cause compatibility issues with the wireless adapter, leading to connectivity issues.
- Network congestion: If there are too many devices connected to the same network, it can cause congestion and slow down the internet speed.
- Hardware issues: Faulty hardware components, such as the wireless adapter or router, can cause connectivity issues.
How to fix the error?
If you are experiencing the “The computer is roaming too often. The security check did not complete” error, there are several ways to fix it. Here are some of the solutions you can try:
- Update the wireless adapter drivers: Updating the wireless adapter drivers can resolve compatibility issues and improve connectivity. You can do this by going to the Device Manager, locating the wireless adapter, right-clicking on it, and selecting “Update driver.”
- Change the wireless channel: Changing the wireless channel on the router can help reduce interference and improve connectivity. You can do this by accessing the router’s settings and selecting a different channel.
- Reduce network congestion: If there are too many devices connected to the same network, try disconnecting some of them to reduce congestion.
- Reset the router: Resetting the router to its default settings can resolve connectivity issues caused by configuration problems. You can do this by pressing the reset button on the router or accessing the router’s settings and selecting the “Reset” option.
- Replace the wireless adapter: If the wireless adapter is faulty, replacing it with a new one can resolve connectivity issues.
In conclusion, the “The computer is roaming too often. The security check did not complete” error is a common issue that can occur in Windows 10 Home. The error message indicates that the computer is frequently switching between different wireless networks, causing the security check to fail. There are several reasons why this error can occur, such as wireless interference, outdated drivers, network congestion, and hardware issues. Fortunately, there are several ways to fix the error, such as updating the wireless adapter drivers, changing the wireless channel, reducing network congestion, resetting the router, and replacing the wireless adapter. By following these solutions, you can resolve the connectivity issues and enjoy a stable internet connection.
There are a few things you can try to fix this issue:
- Make sure that you have the latest drivers for your wireless adapter installed. You can check the manufacturer’s website for the latest drivers and instructions on how to install them.
- Check to see if there are any wireless adapter or network settings that can be changed to improve the connection stability. Some options to try include disabling power saving modes, changing the channel width, or changing the channel number.
- Check for any interference that may be causing the connection to drop. This could be other devices in the area using the same wireless frequency, or physical obstructions such as walls or appliances.
- Check the router settings to make sure that the wireless connection is stable. Some options to try include disabling any power saving modes, changing the wireless channel, or updating the router firmware.
- Check for any malware or viruses that could be causing the connection to drop. Use a reliable antivirus software to scan your system for any malware or viruses and remove them if necessary.
I hope these suggestions help! Let me know if you have any other questions.
I am also experiencing this issue on a Windows 10 PC stick. I recently enabled the “Diagnostic” log for “WLAN AutoConfig” in the Event Viewer, so I haven’t yet been able to see my error. However, based on your log, it seems that the issue may be related to roaming. The error message in your log states: “Failure Reason:The computer is roaming too often.”
To try and fix this issue, I changed my roaming settings and noticed that the disconnections decreased, although I am still experiencing some issues and would like to view my updated log.
Step 10 in this Dell support article provides instructions for changing the roaming aggressiveness in Windows 10: https://www.dell.com/support/article/en-us/sln285293/change-the-intel-advanced-wi-fi-adapter-settings-to-improve-slow-performance-and-intermittent-connections?lang=en#Windows_10. It recommends setting the “Roaming Aggressiveness” to “Lowest” in the “Value:” dropdown menu.
There are other settings that you can also check, such as the frequency width or band, to try and use a less busy one. You can also try switching between 2G and 5G (whichever works best for you).
I also hate Windows 10 and think that the problem might be due to stealth updates/changes that are affecting the WiFi settings. When I first got the PC stick, it had WiFi issues, and I tried updating the drivers, but I think a forced driver update by Windows 10 might have caused the errors. The factory WiFi driver seemed to work better.
To fix the issue the first time, I searched for answers and disabled power saving in the Device Manager under the WiFi adapter (Intel). This seemed to fix the issue, but months later, the WiFi started disconnecting again. I forgot what other settings I had changed to fix it the first time, but I know that power saving is still disabled.
In an attempt to fix the issue again, I set the “Roaming Aggressiveness” to “Lowest”, but I’m not sure if it was previously set to “1” before any stealth changes made by Windows 10.